Refund Policy

Introduction

At Logical Plane, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the terms and conditions for refunds and cancellations of purchases made through our website https://logicalplane.sbs.

Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

1. General Refund Policy

We offer refunds on most products and services within specified timeframes and under certain conditions. The specific refund terms vary based on the type of purchase as detailed in the sections below.

All refund requests are subject to review, and we reserve the right to approve or deny any refund request at our discretion, in accordance with this policy.

2. Digital Products and Downloads

2.1 Eligibility for Refunds

Due to the nature of digital products, we offer limited refunds for digital downloads, e-books, templates, and other digital content according to the following conditions:

• The digital product is defective or significantly different from its description
• You have not downloaded or accessed the digital content (where technically verifiable)
• You request a refund within 14 days of purchase

2.2 Non-Refundable Digital Products

The following digital products are generally non-refundable:

• Digital products that have been downloaded or accessed
• Customized or personalized digital products created specifically for you
• Digital products clearly marked as non-refundable at the time of purchase

In exceptional circumstances, we may consider refunds for non-refundable digital products on a case-by-case basis, particularly if there are significant technical issues that prevent proper use of the product.

3. Online Courses and Educational Content

3.1 Satisfaction Guarantee

For our premium online courses, we offer a 30-day satisfaction guarantee. If you are not satisfied with a course, you may request a refund within 30 days of purchase, provided you have completed less than 30% of the course content.

3.2 Eligibility Conditions

To be eligible for a course refund, the following conditions must be met:

• Your refund request is submitted within 30 days of the purchase date
• You have completed less than 30% of the course modules
• You provide specific feedback about why the course did not meet your expectations

3.3 Non-Refundable Course Situations

Course purchases are non-refundable in the following situations:

• You have completed more than 30% of the course content
• The refund is requested more than 30 days after purchase
• The course was purchased as part of a bundle or special promotion where refund exclusions were clearly stated
• You have downloaded a significant amount of course materials

4. Membership Subscriptions

4.1 Cancellation of Memberships

You may cancel your membership subscription at any time by accessing your account settings or contacting our customer support team. Upon cancellation:

• For monthly subscriptions: Your membership will remain active until the end of the current billing period, after which it will not renew
• For annual subscriptions: Your membership will remain active until the end of the current annual period, after which it will not renew

4.2 Refunds for Membership Subscriptions

Our refund policy for membership subscriptions is as follows:

• Monthly subscriptions: We do not provide refunds for partially used monthly subscription periods
• Annual subscriptions: If you cancel within 14 days of purchasing an annual subscription, you may be eligible for a prorated refund for the unused portion of your subscription

4.3 Free Trial Conversions

If you signed up for a free trial that converted to a paid subscription, you may request a refund within 7 days of the first charge if you forgot to cancel the subscription before the trial ended.

5. Physical Products

5.1 Return Policy for Physical Products

For physical products (such as art supplies, printed books, or merchandise), our return policy is as follows:

• You may return physical products within 30 days of delivery
• Products must be in their original condition, unused, and with all original packaging and tags
• Certain products may have specific return exclusions noted on the product page

5.2 Return Shipping

Return shipping arrangements depend on the reason for the return:

• If the return is due to our error (wrong item shipped, defective product, etc.), we will cover the return shipping costs
• If the return is due to a change of mind or other reasons not related to product defects, you will be responsible for the return shipping costs

5.3 Processing of Returns

Once we receive your returned item, we will inspect it and process your refund as follows:

• For approved returns, we will initiate a refund to your original payment method within 5 business days
• Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account

6. Events and Workshops

6.1 Cancellation by Customer

For online or in-person workshops, events, and webinars, our cancellation policy is as follows:

• Cancellations made more than 14 days before the event: Full refund
• Cancellations made 7-14 days before the event: 50% refund
• Cancellations made less than 7 days before the event: No refund

6.2 Event Transfers

If you cannot attend an event, you may transfer your registration to another person or to a future event (where available) up to 3 days before the event date, subject to a small administrative fee.

6.3 Cancellation by Logical Plane

If we cancel an event for any reason, you will be offered:

• A full refund of your registration fee
• OR the option to transfer your registration to a future event

Please note that we are not responsible for any travel, accommodation, or other expenses you may have incurred in relation to the cancelled event.

7. Refund Process

7.1 How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your account on our website (if applicable)
2. Navigate to your order history or purchase details
3. Select the order for which you want a refund and click on the "Request Refund" button; OR
4. Contact our customer support team at [email protected] with the following information:
   • Your order number or transaction ID
   • The date of purchase
   • The specific product or service for which you're requesting a refund
   • The reason for your refund request

7.2 Required Documentation

Depending on the nature of your refund request, we may ask you to provide additional information such as:

• Proof of purchase
• Screenshots or descriptions of technical issues (for digital products)
• Photos of damaged items (for physical products)

7.3 Refund Processing Time

We aim to process all refund requests within the following timeframes:

• Initial review of refund request: 1-3 business days
• Processing of approved refunds: 3-5 business days
• Time for funds to appear in your account: 5-10 business days (depending on your payment provider)

8. Exceptions and Special Circumstances

8.1 Technical Issues

If you experience significant technical issues that prevent you from accessing or using our products or services, please contact our support team immediately. We may extend the standard refund period if technical issues are confirmed to be on our end.

8.2 Account Closures and Terminations

If your account is terminated due to violations of our Terms and Conditions, you may not be eligible for refunds of any active subscriptions or purchases.

8.3 Promotional or Discounted Purchases

Products or services purchased at promotional or discounted rates may have different refund terms, which will be specified at the time of purchase.

8.4 Force Majeure

In cases of force majeure or circumstances beyond our reasonable control (such as natural disasters, governmental actions, or widespread technical failures), we may modify our refund policies and will communicate any changes to affected customers.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us using the following information:

We will make every effort to respond to your inquiries within 2 business days.